Freshworks to scale up headcount by 1000 in 2019, to reach a total of close to 3000 employees.
Freshworks,
a Software as a Service (SaaS) start-up which has recently announced
its entry into the billion dollar club, is into recruitment mode to
beef up its top management. The company would be increasing its
headcount by atleast 1000 in 2019, taking the total count close to
3000 by end of next year, said senior officials from Freshworks.
The
company recently announced the appointment of Suresh
Seshadri from US-based AppDynamics as its Chief Finance Officer.
The company has also roped in David Thompson, from US-based business
intelligence tool provider Domo, as Chief Marketing Officer. In
November, it announced the hiring of Prasad Ramakrishnan as its Chief
Information Officer and Shivanath Somanathan as Chief Information
Security Officer to strengthen its technology leadership.
With
the company expanding into multiple geographies, it has brought in
Suman Gopalan, who previously worked with Whirlpool, Dell and The
Nielsen Company in Asia Pacific, as its Chief Human Resources Officer
to ensure it hires the right talent while keeping the company's
culture intact, it said.
"Considering
our growth numbers and the stage at which we are, an IPO is something
that makes long-term sense for the company. However, we do not have a
set timeline right now but are rather working on achieving global
growth and strengthening the leadership," said Girish
Mathrubootham, CEO, Freshworks. "All our newly appointed CXOs
will be working towards scale as Freshworks continues to grow rapidly
across various geographies," he added.
The
company has been efficient in cracking the SMB business model, which
is one of the major driver to its growth. The challenge in front of
it is to scale in the mid-market segment and confront the challenges
it brings, he said.
Gopalan
is working aggressively on bringing in the right kind of talent as
the company is aiming to bolster its team with new hires across all
geographies. Thompson is working on brand campaigns that showcase the
strengths of the company. The technology leadership is working
towards improving its software so as to help businesses serve their
customers better.
The
company is on the lookout for more talent. "We will be scaling
the Freshworks team by at least 1000 in 2019, taking the employee
count close to 3000 by end of next year," said Gopalan, CHRO.
Freshworks
plans to continue expansion globally with new offices, partners and
resellers and it has recently held its first user conference, Refresh
18, in New York. Plans are to increase its customer interactions
going forward and the new features will be based on the customer
requirement. It has also introduced an AI engine, Freddy, to serve
its customers with omnichannel capabilities.
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