With increasing attention to the effects of technologies, we should not only be concerned with their potential harms.
Many
Americans find themselves bombarded by expert advice to limit their
screen time and break their addictions to digital
devices – including enforcing and modeling this restraint for
the children in their lives. However, over 15 years of closely
observing people and talking with them about how they use
technological tools, I’ve developed a more nuanced view: Whether a
technology helps or hurts someone depends not just on the amount of
time they spend with it but on how they use it.
I’ve
found many people who have found impressively creative ways to tailor
the technologies they have to serve their values and personal
objectives, improving their relationships and even their health.
In
my forthcoming book, “Left to Our Own Devices,” I introduce
readers to people who pushed products beyond their intended purpose,
creating their own off-label uses. Some of them turned self-help
products, like smart scales and mood apps, into mechanisms for
deepening relationships; others used apps like Tinder, designed to
spark interpersonal connection, as an emotional pickup – gathering
data to feel better about themselves without the hookup. And still
others have pieced together different tools and technologies to suit
their own needs.
Looking
beyond the rules
A
few years ago, for instance, my colleagues and I created an app to
help people manage stress as part of a health
technology research project. Psychotherapy and other mental
health services have traditionally been offered as individual
treatments, and so we expected people would use our app on their own,
when they were alone. We put a great deal of effort into assuring
privacy and instructed people who participated in our research that
the app was for their use only.
But
many of the participants ended up bringing the app into their
conversations with others. One woman used it with her son to process
a heated argument they had earlier in the day. She sat down with him
and together explored the visuals in the app that represented stages
of anger. They followed the app’s cognitive therapy cues for
thinking about feelings and reactions – their own and each other’s.
She shared it with him not as a flashy distraction, but as a bridge
to help each understand the other’s perspectives and feelings.
The
app was intended to help her change the way she thought about stress,
but she also used it to address the source of her stress – making
the app more effective by, in a certain sense, misusing it.
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