The Delhi police issued a statement saying they were proactively
engaging with e-commerce portals and were issuing passes to ensure agents were
able to commute seamlessly.
Walmart-owned
Flipkart said on Wednesday it would resume services and Amazon said it was
working with the government to enable its deliveries after state governments
reached out to the firms, which had temporarily stopped accepting new orders
amid reports of police high-handedness.
The Delhi police issued a statement saying they were proactively engaging with e-commerce portals and were issuing passes to ensure agents were able to commute seamlessly and deliver essential goods to residents during the 21-day lockdown. The Bengaluru police, too, came out with guidelines for issuing curfew passes.
Following this, Flipkart
Chief Executive Officer Kalyan Krishnamurthy said, “We have been assured of the
safe and smooth passage of our supply chain and delivery executives by local
law enforcement authorities and are resuming our grocery and essentials
services later today (Wednesday).”
Similarly, a note
on Amazon India's Pantry page said, “Dear customers, due to local restrictions,
we are not able to deliver. We are working with the government authorities to
enable us to deliver essential items. We will communicate through e-mail/SMS
when we have an update”. It also offered customers the option of cancelling
orders.
These developments
came after e-commerce firms sought the support of local governments and police
authorities to meet customers’ needs after there were reports of some deliver
personnel being beaten up while on duty. Additionally, officials of the
Confederation of All India Traders met Union Home Secretary Ajay Bhalla,
Department for Promotion of Industry and Internal Trade Secretary Guru Prasad
Mohpatra and highlighted the issues faced.
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