The problem seems to be related to the unit's screen either cracking or flickering, according to Twitter posts by technology journalists from Bloomberg, The Verge and CNBC.
Samsung's
new Galaxy Fold, a splashy $1,980 phone that opens into a tablet, is
malfunctioning for some journalist reviewers after only a day or two
of use, according to posts on social media on Wednesday.
The problem seems to be related to the unit's screen either cracking or flickering, according to Twitter posts by technology journalists from Bloomberg, The Verge and CNBC who received the phone this week for review purposes. The Galaxy Fold officially goes on sale on April 26 in the United States.
Samsung
Electronics Co Ltd did not respond to several requests for comment.
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The
South Korean company's Galaxy
Fold resembles a conventional smartphone but opens like a book to
reveal a second display the size of a small tablet at 7.3 inches
(18.5 cm).
Although
Galaxy Fold and Huawei's Mate X foldable phones are not expected to
be big sellers, the new designs were hailed as framing the future of
smartphones this year in a field that has seen few surprises since
Apple Inc introduced the screen slab iPhone in 2007.
The
problems with the new phone drew comparisons to Samsung's Galaxy Note
7 phone in 2016. Battery and design flaws in the Note 7 led to some
units catching fire or exploding, forcing Samsung to recall and
cancel sales of the phone. The recall wiped out nearly all of the
profits in Samsung's mobile division in the third quarter of 2016.
Reviewers
of the new Galaxy Fold said they did not know what the problem was
and Samsung did not provide answers.
Bloomberg
reporter Mark Gurman tweeted: "The screen on my Galaxy Fold
review unit is completely broken and unusable just two days in. Hard
to know if this is widespread or not."
According
to Gurman's tweets, he removed a plastic layer on the screen that was
not meant to be removed and the phone malfunctioned afterwards.
Dieter
Bohn, executive editor of The Verge, said that a "small bulge"
appeared on the crease of the phone screen, which appeared to be
something pressing from underneath the screen. Bohn said Samsung
replaced his test phone but did not offer a reason for the problem.
"It
is very troubling," Bohn told Reuters, adding that he did not
remove the plastic screen cover.
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