Samsung extends standard warranty across products until June 15: Know more

The new warranty extension shall benefit more customers' as it widens the scope of warranty period on products that were not part of earlier announcement.

Samsung India has extended standard warranty on its product portfolio until June 15 to provide relief to customers grappling with the impact of coronavirus crisis, which has put the nation in lockdown for a period of more than two months.

"Keeping in mind the current situation, we have extended the standard warranty across our product portfolio till June 15, 2020. This will be valid for all products whose warranty expired in the period between March 20 and May 31," said Samsung India in a statement.

This is the second time Samsung has extended standard warranty on its products since the first lockdown owing to coronavirus was announced. Earlier, the company had extended the standard warranty till May 31, 2020 for all products whose warranty were expiring between March 20 and April 30.

The new warranty extension shall benefit more customers’ as it widens the scope of warranty period on products that were not part of earlier announcement.

Besides offering extended warranty, Samsung has also been working on new business models to boost sales amid coronavirus crisis. The company has partnered with digital payments platform Benow to help customers purchase Galaxy smartphones and Samsung consumer durables from their neighbourhood stores though digital platform.

Moreover, the company recently announced that all of its exclusive stores have been 'Suraksha' certified to ensure consumer safety at a time when social distancing is the new normal.

$2000 Galaxy Fold's screen broke after few days of use for some reviewers

The problem seems to be related to the unit's screen either cracking or flickering, according to Twitter posts by technology journalists from Bloomberg, The Verge and CNBC.

Samsung's new Galaxy Fold, a splashy $1,980 phone that opens into a tablet, is malfunctioning for some journalist reviewers after only a day or two of use, according to posts on social media on Wednesday.

The problem seems to be related to the unit's screen either cracking or flickering, according to Twitter posts by technology journalists from Bloomberg, The Verge and CNBC who received the phone this week for review purposes. The Galaxy Fold officially goes on sale on April 26 in the United States.

Samsung Electronics Co Ltd did not respond to several requests for comment.

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The South Korean company's Galaxy Fold resembles a conventional smartphone but opens like a book to reveal a second display the size of a small tablet at 7.3 inches (18.5 cm).

Although Galaxy Fold and Huawei's Mate X foldable phones are not expected to be big sellers, the new designs were hailed as framing the future of smartphones this year in a field that has seen few surprises since Apple Inc introduced the screen slab iPhone in 2007.

The problems with the new phone drew comparisons to Samsung's Galaxy Note 7 phone in 2016. Battery and design flaws in the Note 7 led to some units catching fire or exploding, forcing Samsung to recall and cancel sales of the phone. The recall wiped out nearly all of the profits in Samsung's mobile division in the third quarter of 2016.

Reviewers of the new Galaxy Fold said they did not know what the problem was and Samsung did not provide answers.

Bloomberg reporter Mark Gurman tweeted: "The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not."

According to Gurman's tweets, he removed a plastic layer on the screen that was not meant to be removed and the phone malfunctioned afterwards.

Dieter Bohn, executive editor of The Verge, said that a "small bulge" appeared on the crease of the phone screen, which appeared to be something pressing from underneath the screen. Bohn said Samsung replaced his test phone but did not offer a reason for the problem.

"It is very troubling," Bohn told Reuters, adding that he did not remove the plastic screen cover.

Steve Kovach, tech editor at CNBC.com tweeted a video of half of his phone's screen flickering after using it for just a day.

Samsung launches Galaxy Note 9 in India with 1 TB internal storage, S Pen

Priced at Rs 67,900 and Rs 84,900, both the variants will be available from August 24.

Samsung on Wednesday launched its premium Galaxy Note 9 smartphone in India that comes with an improved S Pen, intelligent camera, internal storage up to 1TB and a massive 4,000mAh battery.

Priced at Rs 67,900 and Rs 84,900 for the 6GB+128GB and 8GB+512GB variants, respectively, Galaxy Note 9 will be available in India at both offline and online channels starting August 24 -- the same day as worldwide.

"I am pleased to present Galaxy Note 9 on behalf of the 70,000 Samsung employees in India. Since Samsung entered the country in 1995, we have grown together with India and are now the most beloved mobile brand," DJ Koh, President and CEO of IT and Mobile Communications Division, Samsung Electronics, told reporters here.

The 6.4-inch device -- being manufactured at the world's largest mobile factory by Samsung in Noida -- comes in Midnight Black and Metallic Copper colour options, with matching S Pen. The Ocean Blue colour variant will come with a yellow S Pen.

ALSO READ: Samsung Galaxy Note 9: Five key features that make it a worthy upgrade

Consumers can avail cash back of Rs 6,000 via Paytm Mall or when they make a payment through HDFC bank credit and debit cards.

"They can also exchange their old smartphone, and avail an exchange bonus of Rs 6,000 through Samsung upgrade which is now available for other Android phones as well," Samsung said in a statement.

According to Asim Warsi, Senior Vice President, Mobile Business, Samsung India, Galaxy Note 9 is a powerful device built for people who expect more.

"For me, it combines the power of a laptop, media streaming device, power bank, external hard drive, gaming console, DSLR camera and a selfie stick. This is what it will deliver to every consumer who chooses to move up to the new Note," said Warsi.

Samsung Galaxy Note 9 (128 GB) will be available on the Airtel online store at a down payment of Rs 7,900 and an EMI of Rs 2,999 -- built-in with a monthly postpaid plan.

Vodafone customers on Samsung Galaxy Note 9 can enjoy free Netflix subscription for 12 months, on subscribing to Red postpaid plans of Rs 999 and above.

Customers using Jio can have a 30-day international roaming pack on Jio postpaid on Galaxy Note 9 for Rs 5,000.

The device that runs OS Android 8.1 (Oreo) has Samsung's very own "Exynos 9 Series 9810" chips for the Indian customers.

"Note fans are Samsung's most loyal; we know they want it all to get the most out of work and play, and Galaxy Note 9 is the only phone that can keep up with their busy lives," said Koh.

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