AirSewa 2.0, the upgraded version of the web portal and mobile app, provides chatbot support for a faster resolution and personalised traveller experience.
Chatbots
will now help air travellers in addressing their grievances, as the
government Monday launched an upgraded version of AirSewa
digital platform.
Besides,
passengers can have access to real-time flight status and schedule
for both domestic and international flights, according to the Civil
Aviation Ministry.
AirSewa
2.0, the upgraded version of the web portal and mobile app, provides
chatbot support for a faster resolution and personalised traveller
experience. Also, passengers can sign up using their Facebook and
Google accounts.
Generally,
chatbots are computer programmes that interact with people through
audio or text messages.
The
AirSewa portal and mobile app were launched in November 2016. Since
the launch, AirSewa 1.0 has helped resolve a significant number of
air passenger concerns, as per the ministry.
Civil
Aviation Minister Suresh Prabhu formally launched the upgraded
version of AirSewa in New Delhi.
Around
12,000 complaints have been dealt with through AirSewa, Minister of
State for Civil Aviation Jayant Sinha said.
"It
is very very scalable and artificial intelligence (AI)-driven,"
he noted.
India
is one of the fastest-growing aviation markets in the world.
The
ministry also said that AirSewa
would help the government capture air travellers' feedback for policy
interventions.
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